Frequently asked questions

How long will it take for my order to reach me?

Most orders take 1-2 business days to process before shipping.

For US shipments, keep an eye out for your order 5-7 business days after you receive your shipping confirmation email.
For international shipments, keep an eye out for your order 10-15 business days after your receive your shipping confirmation email.

What are the shipping charges?

Do you offer global shipping?

Which countries are excluded from shipping?

How can I track my order?

What forms of payment do you accept?

Can I return or exchange my items?

My order arrived damaged. How can I receive a refund or replacement?

An item from my order is missing/incorrect. How can I get my correct order?

How can I change or cancel my order?

Does Canva's Print Happiness Guarantee apply to Canva Original purchases?

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